THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

If you have any questions about this Notice please contact
Barbara Brown, CRT, RCP
3333 S. Crater Road, Suite 5
Petersburg, VA 23805
(804) 861-1606

This Notice of Privacy Practices describes how Clay Home Medical may use and disclose your protected health information to carry out treatment, payment or health care operations and for other purposes that are permitted or required by law. It also describes your rights to access and control your protected health information.

“Protected health information” is information about you, that may identify you and that relates to your past, present or future physical, medical and/or mental health or condition and related health care services.

We are required to abide by the terms of this Notice of Privacy Practices. We may change the terms of our notice, at any time but will provide a new notice to you upon treatment following the change.

Your Health Information Rights
Although your health record is the physical property of Clay Home Medical, the information belongs to you. You have the right to:

• request a restriction on certain uses and disclosures of your information
• inspect and obtain a copy of your health record unless access is restricted by law
• request an amendment of your health record
• to obtain receive an accounting of disclosures of health information
• request communications of your health information by alternative means or at alternative locations
• obtain a paper copy of the notice of information practices upon request

Any request to amend or copy your protected health information must be made in writing. Requests for restrictions must be made in writing and will not be accepted if it has a negative impact on the operational delivery of care.

Our Responsibilities
This organization is required to:
• maintain the privacy of your health information
• provide you with a notice as to our legal duties and privacy practices with respect to your protected health information
• post our Notice of Privacy Practices on our company web site
• abide by the terms of this notice
• notify you if we are unable to agree to a requested restriction
• accommodate reasonable requests you may have to communicate health information by alternative means or at alternative locations.

If you believe your privacy rights have been violated, you can file a complaint with our Privacy Officer or with the Secretary of Health and Human Services. There will be no retaliation for filing a complaint. You may contact our Privacy Officer, at (804)-861-1606 or barbaraS(at)clayhomemedical.comfor further information about the complaint process or to obtain additional information about any other matters in this notice.

Disclosures for Treatment, Payment and Health Operations
We will use your health information for treatment. When you receive treatment, the provider will record information in your file and it will be used to determine the course of treatment that will work best for your condition. Copies of your record will be provided to the healthcare provider which will include copies of tests and reports in order to permit quality care. We may contact you to provide appointment reminders or information about treatment alternatives or other health-related benefits and services that may be of interest to you.

We will use your health information for payment. A bill may be sent to you or a third-party payer. The information on or accompanying the bill may include information that identifies you, as well as your diagnosis, procedures, and supplies used.

We will use your health information for regular health operations. Members of our quality improvement team may use information in your health record to assess the care and outcomes in your case and others like it. This information will then be used in an effort to continually improve the quality and effectiveness of the healthcare and service we provide.

Business associates: There are some services provided in our organization through contracts with business associates. These may include our billing service, collection agencies, accreditation bodies, consultants, lawyers, and auditors. When these services are contracted, we may disclose your health information to our business associate so that they can perform the job we’ve asked them to do. To protect your health information, however, we require the business associate to appropriately safeguard your information.

Notification: We may use or disclose information to notify or assist in notifying a family member, personal representative, or another person responsible for your care, your location, general condition or your death. Health professionals, using their best judgment, may disclose to a family member, other relative, close personal friend or any other person you identify, health information relevant to that person’s involvement in your care, or payment related to your care. If you are incapacitated or were not present to agree or object to the disclosure of your health information, we can make the determination whether the disclosure is in your best interest.

Disasters: In the case of a disaster, we may disclose health information to a public or private entity authorized by law to assist in disaster relief efforts.

Correctional institution: Should you be an inmate of a correctional institution, we may disclose to the institution or agents thereof health information necessary for your health and the health and safety of other individuals.

Law : We may disclose health information as required by law or in response to a valid subpoena or by law officials during an investigation.

All other uses and disclosures will be made only with your authorization and such authorization may be revoked by you at any time by giving us written notice

This notice was published and becomes effective on April 14, 2003.